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DVR Xbox Services is an independent consumer advocacy company. We help customers review internet, TV, cable, phone, and related service bills, compare provider options, coordinate support issues, and request information about optional electronics protection. This Privacy Policy explains what information we collect, how we use it, and how we protect it.
When you contact us or request a free bill review, we may collect information such as your name, email address, phone number, ZIP code, current provider, approximate monthly bill amount, message details, and any bill copy or document you choose to upload.
A bill copy may include account details, service address, provider name, plan information, charges, fees, taxes, equipment rental details, and other information shown on your statement. Please avoid sending information that is not needed for your bill review.
We use the information you provide to review your bill, estimate potential savings, contact you about your request, compare available provider options, prepare an advocacy agreement if you choose to move forward, coordinate provider support with your authorization, and respond to your questions.
We may also use limited technical information, such as website usage data, to maintain the website, improve user experience, troubleshoot errors, and understand how visitors use our pages.
If you upload a bill, we use it only to evaluate your current charges, identify potential savings, and support the service you requested. We do not sell uploaded bills or use them to market unrelated services.
We do not share your information with carriers for sales commissions. If you authorize us to negotiate, compare, or coordinate support on your behalf, we may use your provider and account information only as needed to perform that service.
By submitting a form, calling us, emailing us, or uploading a bill, you agree that DVR Xbox Services may contact you by phone, text, or email about your bill review, service request, provider comparison, technical support coordination, or electronics protection inquiry.
You may ask us to stop promotional or non-essential communications by emailing support@dvrxboxservices.com with the subject line "Privacy". We may still contact you about an active request, agreement, payment, or service issue.
We do not sell your personal information. We do not sell your bill details. We do not share your information with internet, cable, TV, satellite, or phone providers for carrier commissions.
We may use trusted service providers to operate our website, receive form submissions, manage communications, store files, process payments, or support our business operations. These providers may access information only as needed to perform services for us and are expected to protect it appropriately.
Our website may use cookies or similar technologies to support basic site functions, measure traffic, understand page performance, and improve the website. You can adjust your browser settings to reject or manage cookies. Some parts of the website may not work properly if cookies are disabled.
We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website, email, upload form, or internet transmission is completely secure, so please use care when submitting sensitive information.
You are responsible for providing accurate and current information. If your contact details, provider, account information, or bill amount changes, please notify us so we can keep your request accurate.
You may contact us to request access to, correction of, deletion of, or restrictions on the personal information we maintain about you, subject to legal, security, billing, and operational requirements. To make a privacy request, email support@dvrxboxservices.com with the subject line "Privacy".
Our services are intended for adults and are not directed to children. We do not knowingly collect personal information from children.
We may update this Privacy Policy from time to time. Continued use of the website after an update means you accept the revised policy.
If you have questions about this Privacy Policy or want to make a privacy request, contact us at support@dvrxboxservices.com or call 855-888-0014.
DVR Xbox Services is an independent consumer advocacy company. We are not owned by, affiliated with, partnered with, or paid commissions by Spectrum, Verizon, CenturyLink, AT&T, Frontier, Xfinity, DirecTV, Dish, or any other telecommunications, cable, internet, satellite, or phone provider. Any provider names, logos, or trademarks referenced on this site are the property of their respective owners and are used solely for identification purposes. We do not guarantee any specific savings amount; results depend on your current plan, provider, location, and account history. Our service fee for bill negotiation is contingent; if we do not secure a documented reduction, you owe no service fee. Electronics protection is a separate subscription service with its own terms.